Delivery Time

We aim to deliver your order within 4–5 working days.

Once your package is on its way, you’ll receive a shipping notification with tracking details so you can follow your order from our studio to your doorstep.

Help & Support

Your satisfaction means everything to us at Unwynd.

If you have any questions or face an issue with your order, we’re here to help.

Reach out to us at feedback@jackinthebox.in or WhatsApp us at +91 93266 44301 — our team will get back to you as soon as possible.

Cancellation Policy

You can cancel your order within 1 hour of placing it.

Once your cancellation is confirmed, your refund will be processed within 2–5 working days to the original payment method used at checkout.

Return Policy: Personalised Products

Personalised Unwynd kits are made specially for you, so we’re unable to accept cancellations, refunds, or replacements once the order is placed.

We’ll always try to accommodate change requests made within 1 working day of placing your order — though we can’t guarantee them after that window.

I’ve never tried embroidery before—will I be able to do this?

• Yes, absolutely! Unwynd kits are designed for total beginners.
  
• Each stitch is broken down into simple, easy-to-follow steps.
  
• You’ll be surprised by how calming and satisfying it feels once you begin stitching.
  

Is the fabric pre-printed to make it easier for beginners like me?

• Yes! The design is already printed on the fabric.
  
• Just follow the lines—no tracing or guesswork needed.
  
• It’s beginner-friendly, relaxing, and easy to start.
  

Does the kit include everything I need to get started?

• Yes, everything you need is inside the box: premium threads, pre-printed fabric, embroidery hoop, needles, threader, cutter, and a detailed instruction guide.
  
• No extra tools required—simply open your kit and start stitching.
  

What if I start but find it too hard and give up halfway?

• Don’t worry—we’ve made sure that won’t happen!
  
• Each kit includes illustrated stitch guides and access to beginner-friendly video tutorials.
  
• You can always reach out to us for personal help and guidance. You’ll find it easier (and more relaxing) than you expect.
  

How can I trust that my order will arrive and be as described?

• We take pride in delivering high-quality products with care.
  
• Every kit is checked and packed by hand to ensure a smooth experience.
  
• Once your order ships, you’ll receive a tracking link so you can follow it right to your doorstep.
  

How about the quality of the kits?

• Each kit is made with premium threads, sturdy hoops, and quality materials that last.
  
• Our products are thoughtfully designed to make your creative experience smooth and enjoyable—from the first stitch to the final frame.
  

How long does delivery usually take?

• Orders typically reach you within 4–5 working days.
  
• You’ll receive a tracking link once your kit is dispatched so you can easily follow your package’s journey.
  

What if I get stuck—can I ask someone for help?

• Of course! We’re always happy to help.
  
• Simply email us at feedback@jackinthebox.in or WhatsApp us at +91 93266 44301.
  
• Our support team will guide you through any step of your creative journey.